SERVICE & MAINTENANCE CONTRACTS
Vert Energy is able to tailor a service and maintenance contract to meet your exact needs and requirements.
Whether you operate single units at one location to a fleet of units across multiple sites we will deliver,
Our collaboration with your company is across the organisation to ensure that your executive managements strategic and cost objectives are achieved with operational deliverables that ensure your power plant keeps running 24/7.
Whether its a technical advice, a spare parts reference or onsite support our 24/7 service is tailored to not just offer you immediate support but assist in the following areas:
- Emergency Breakdowns
- Repairs and Remanufacturing
- Routine Service and Maintenace
| SLA 1 - ONSITE | 1 | SLA 2 - STANDBY | SLA 3 - REMOTE | |||
| - LOCATION | Customers Site | Regional Office / Vert Office | South Africa | |||
| - HUMAN RESOURCES | Minimum 2 Pax Per Site | 1 Pax | Unreserved | |||
| - PRODUCT TRAINING | Product Specific Training | General (Non-Rebuild) | General | |||
| - FACILITIES & WORKSHOPS | Onsite / O.E.M Partners | O.E.M. Partners | None | |||
| - SPARE PARTS | Onsite Parts Store | Central Parts Hub | None | |||
| - FUEL MANAGEMENT | *P.L.M.A | *P.L.A | *A | |||
| - RENTAL POWER | Dedicated | Onsite within 72 Hours | None | |||
| - SERVICE & MAINTENANCE | Daily Monitoring | Monthly Monitoring | Per Intervention | |||
| - RESPONSE TIMES: ONSITE |
Immediate | Within 24 Hours | Subject to Availablity of Technicians | |||
| - RESPONSE TIMES: TELEPHONE | Within **1 Hour / ""6 hours | Within **1 Hour / ""6 hours | Within **1 Hour / ""6 hours | |||
| - RESPONSE TIMES: EMAILS | Within **1 Hour / ""6 hours | Within **1 Hour / ""6 hours | Within **1 Hour / ""6 hours | |||
| - SUPPORT SERVICES - ONSITE | Immediate Support | Support within 24 Hours | 72 Hours | |||
| - SUPPORT- LANGUAGES | 24/7 Support English / French | 24/7 Support English / French | 7am /7pm Support English | |||
| - REPORTING | SCADA System Management | Monthly | Per Intervention | |||
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* P= Procurement L=Logistics M=Metering & Mangement A=Analysis Vert Energy reserves the right to change / modify and or remove any of these offerings wthout prior notice (verbal or written) |
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