SERVICE & MAINTENANCE CONTRACTS

Vert Energy is able to tailor a service and maintenance contract to meet your exact needs and requirements.
Whether you operate single units at one location to a fleet of units across multiple sites we will deliver,
Our collaboration with your company is across the organisation to ensure that your executive managements strategic and cost objectives are achieved with operational deliverables that ensure your power plant keeps running 24/7.

Whether its a technical advice, a spare parts reference or onsite support our 24/7 service is tailored to not just offer you immediate support but assist in the following areas:

  • Emergency Breakdowns
  • Repairs and Remanufacturing
  • Routine Service and Maintenace
    SLA 1 - ONSITE 1 SLA 2 - STANDBY   SLA 3 - REMOTE
- LOCATION   Customers Site   Regional Office / Vert Office   South Africa
- HUMAN RESOURCES   Minimum 2 Pax Per Site   1 Pax   Unreserved
- PRODUCT TRAINING   Product Specific Training   General (Non-Rebuild)   General
- FACILITIES & WORKSHOPS   Onsite / O.E.M Partners   O.E.M. Partners   None
- SPARE PARTS   Onsite Parts Store   Central Parts Hub   None
- FUEL MANAGEMENT   *P.L.M.A   *P.L.A   *A
- RENTAL POWER   Dedicated   Onsite within 72 Hours   None
- SERVICE & MAINTENANCE   Daily Monitoring   Monthly Monitoring   Per Intervention
- RESPONSE TIMES: ONSITE
  Immediate   Within 24 Hours   Subject to Availablity of Technicians
- RESPONSE TIMES: TELEPHONE   Within **1 Hour / ""6 hours   Within **1 Hour / ""6 hours   Within **1 Hour / ""6 hours
- RESPONSE TIMES: EMAILS   Within **1 Hour / ""6 hours   Within **1 Hour / ""6 hours   Within **1 Hour / ""6 hours
- SUPPORT SERVICES - ONSITE   Immediate Support   Support within 24 Hours   72 Hours
- SUPPORT- LANGUAGES   24/7 Support English / French   24/7 Support English / French   7am /7pm Support English
- REPORTING   SCADA System Management   Monthly   Per Intervention
             

* P= Procurement L=Logistics M=Metering & Mangement A=Analysis
** Between ( 8am - 5pm) Monday - Sunday excluding relgious holidays and New Years Day
"" Between ( 5pm - 8am) Monday - Sunday excluding relgious holidays and New Years Day

Vert Energy reserves the right to change / modify and or remove any of these offerings wthout prior notice (verbal or written)